Supervisor
Your Opportunity:
Are you a resilient, innovative leader who thrives in a challenging and dynamic environment? Alberta Health Services (AHS) is seeking an experienced leader to join our Emergency Medical Services (EMS) team as a Supervisor in the Edmonton Zone. This is an exciting opportunity to lead a team of 45 Paramedics and shape the future of the EMS workforce across Alberta. You will use your expertise in leadership, communication, operational management, and strategy to drive impactful change within our EMS system. In this role, you will inspire teams to deliver exceptional patient care and achieve operational excellence. You will build strong connections between staff and leadership, facilitating open, transparent, and consistent communication. By managing daily EMS operations, including resource allocation, incident response, and safety standards, you will empower paramedics to deliver high-quality care in challenging environments. This position requires building partnerships with public agencies, government, committees, and other partners to navigate the evolving healthcare landscape and achieve organizational goals. If you are ready to use your career as a trusted leader to shape the future of EMS, this is your opportunity. AHS is Canada’s largest integrated provincial healthcare system, serving over 4.4 million Albertans. Since 2017, AHS has been recognized as a top employer for its commitment to diversity and inclusion.
Description:
Reporting to the Manager, the Supervisor is responsible for providing daily direction, leadership and organization over the activities of EMS in support of the vision and mission of AHS. This dynamic position requires skill in leadership, communication, operational management, strategy, and engagement to achieve organizational goals while fostering a supportive environment for our front-line healthcare workers. The Supervisor cultivates a supportive and empowering culture by providing direction, coaching, and mentorship to frontline EMS providers., inspiring teams to deliver exceptional patient care and achieve operational excellence, promoting collaboration, trust, and continuous growth. Strong communication skills are essential to build connections between staff and leadership, facilitating open, transparent, and consistent communication to ensure that every team member feels informed, valued, and empowered to contribute to a shared vision of success. The Supervisor leads daily EMS operations with a focus on empowering teams to deliver exceptional service. This includes effectively managing resources and performance, guiding incident responses, and upholding safety and quality standards to create a supportive and well-coordinated environment where staff can excel in their roles. The role champions a forward-thinking approach by implementing innovative practices and driving quality improvement initiatives, inspiring teams to align their efforts with zone and provincial objectives. This role is critical to building meaningful and collaborative relationships with internal and external partners, including health professionals and first responder agencies. The Supervisor promotes a culture of partnership and mutual respect, working to achieve shared goals and enhance the impact of EMS services within the community.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Supervisor
- Union: Exempt
- Unit and Program: EMS Clinical Operations
- Primary Location: EMS Edmonton Zone
- Location Details: As Per Location
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 21-MAY-2025
- Date Available: 02-JUN-2025
- Hours per Shift: 12
- Length of Shift in weeks: 8
- Shifts per cycle: 28
- Shift Pattern: Days, Evenings, Nights, Weekends,
- Days Off: As Per Rotation
- Minimum Salary: $39.02
- Maximum Salary: $66.92
- Vehicle Requirement: Driver's License, Vehicle Provided
Graduate of a Paramedic program recognized by the Alberta College of Paramedics. Currently registered in good standing or ability to register with the Alberta College of Paramedics. Minimum of three years’ experience in an Emergency Service role with a minimum of two years progressive leadership experience in an organization of significant size, complexity, and diversity. Valid Alberta Class 4 Operators License with no more than 6 demerits.
Additional Required Qualifications:
Demonstrates a deep understanding and practical application of leadership principles, with the ability to coach, mentor and motivate diverse teams, fostering collaboration, trust and continuous growth. Possesses strong verbal and written communication skills, conflict resolution, and active listening abilities, enabling clear, transparent, and empathetic interactions with staff and stakeholders. Skilled in strategic planning, quality improvement, and resource alignment, with a proactive approach to implementing innovative solutions and anticipating future challenges. Demonstrates the ability to build and maintain relationships, navigate labour relations, and resolve conflicts effectively, exhibiting diplomacy, integrity and accountability. Has comprehensive knowledge of EMS protocols, safety compliance and resource management, with strong organizational skills and the ability to manage complex operational challenges effectively. Only candidates meeting the required qualifications and selected for pre-screening will be contacted.
Preferred Qualifications:
Diploma or degree in healthcare administration, business, or leadership. Demonstrated professional development in leadership or EMS operations. Proven ability to manage change and implement innovative solutions. Experience in unionized environments and fostering partnerships. Candidates who have interviewed for a Supervisor, EMS Operations position in the Edmonton Zone within the last six months will have the option to use their previous interview score in place of a new interview.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
