CORe Lead Patient Access

Your Opportunity:

Health Shared Services (HSS) is seeking a Clinical Operational Readiness (CORe) Lead to join the Clinical Operations Informatics Office (COIO), providing Digital Health leadership and support for Patient Access initiatives across Alberta. Digital Health is at the forefront of transforming healthcare delivery through the strategic use of information and communication technologies. Central to this transformation is Connect Care, Alberta’s provincial clinical information system, which has integrated more than 1,300 independent systems into a unified platform. This unprecedented initiative enables healthcare providers across the province to access and share information seamlessly, supporting high-quality, coordinated patient care. This leadership role provides strategic informatics leadership to ensure Patient Access initiatives and workflows support care delivery across the continuum of care. The position will guide the development and optimization of standardized, safe, and operationally effective processes while balancing provincial consistency with the flexibility required to meet diverse clinical and operational needs. Through a systems-thinking approach, the role will ensure workflow integration, appropriate task generation, downstream service readiness, and alignment with provincial priorities to support seamless patient access and care coordination. This position may be based anywhere in Alberta, and candidates from across the province are encouraged to apply. Occasional international travel for training may be required.

Description:

The Clinical Operational Readiness Leader (CORe Lead) is a key leadership position within the Clinical Operations Informatics Office (COIO), reporting to the Executive Director and providing provincial leadership across Alberta's health system. The role requires expertise in organizational change management, clinical operations, informatics, and large-scale transformational initiatives. The Patient Access CORe Lead leads a team of clinical informatics professionals responsible for the sustainability, implementation, optimization, and standardization of Digital Health Patient Access workflows, including registration, ambulatory scheduling, referrals, and wait time measurement and management. The position supports safe, efficient, and patient-centered access to care while balancing provincial standards with operational needs. The successful candidate will possess a strong understanding of Alberta's healthcare system, Digital Health priorities, and the needs of health organizations providing patient and client care. Connect Care is a primary focus of the portfolio, requiring ongoing optimization to support a sustainable provincial electronic health record while enabling other Digital Health initiatives. As a transformational leader, the Patient Access CORe Lead promotes patient-focused care and applies strategic thinking to achieve organizational objectives. The role requires extensive knowledge of clinical workflows, multidisciplinary care processes, and the ability to influence change without direct authority. Working closely with COIO, the Chief Medical Information Office, and the Chief Information Office, the Patient Access CORe Lead provides leadership and consultation to support the management and optimization of Patient Access functionality and workflows across the province.