Clinical Supervisor - Indigenous Contact Center Coordinator
Your Opportunity:
Our team is seeking an Indigenous Clinical Supervisor to support the Indigenous Support Line, which is a provincial telephone support service available to Indigenous peoples in Alberta. This position is accountable for overseeing the safe, effective and appropriate delivery of the Helpline service. This role supports the Indigenous listeners (Mental Health Therapists) who are supporting Indigenous peoples in Treaty 6, Treaty 7, and Treaty 8 and Metis Nations of Alberta and Metis Settlements. This role provides immediate consultation and supervision to the listeners, such as providing clinical consultation, shift debriefing, and assisting with clinical decision making and problem solving. This position is responsible for day-to-day problem solving related to staffing, technology, and business processes. To thrive in this role, you will leverage your understanding of Indigenous communities across the province and utilize resources available to respond to their needs using culturally safe, strength-based approaches. The selected candidate will be expected to work on-site to foster effective team collaboration. Required competencies include cultural safety and anti-racist practices, knowledge of Indigenous histories, trauma-informed practice, and clinical skills Strong technical skills are required and comfort using multiple electronic platforms. Additional responsibilities encompass providing support for staff development in areas such as cultural safety, combating anti-Indigenous racism, and offering cultural, linguistic, and holistic support. This role also works closely with the Indigenous Wellness Core. This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta. Position can be out of Calgary or Edmonton.
Description:
As a Clinical Supervisor, you will provide clinical supervision for a discipline, practice area or service sector supporting clinicians to provide excellence in professional practice and enable quality, patient and family-centered care. In this clinical leadership role, you will provide clinical supervision to staff providing addiction and/or mental health services to individuals, families, and groups. This role involves supervision related to a range of assessment, mental health (psychosocial and psychological interventions), and other activities. You will be required to supervise regulated staff requiring supervision to meet the regulatory requirements for practice, and/or to unregulated staff providing the restricted activity of psychosocial intervention. This may include observing clinical sessions, reviewing clinical documentation and written reports, conducting team case consultations and offering support, and providing guidance and direction to clinical staff with challenging and urgent cases in a timely manner. In your role, you may work with members of the interdisciplinary team, psychiatrists and community partners in support of effective professional and collaborative practice. You may contribute to the planning, implementation and evaluation of mental health treatment services in a hospital setting or community. You may also identify and address gaps in clinical practice as well as facilitate addressing of system level gaps and risk management issues. You may provide support to leadership in the hiring, orientation and performance evaluation of clinical staff.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Clinical Supervisor
- Union: HSAA Facility PROF/TECH
- Unit and Program: Health Link
- Primary Location: Southport Tower
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.80
- Posting End Date: 01-MAY-2025
- Temporary Employee Class: Temp P/T Benefits
- Date Available: 11-MAY-2025
- Temporary End Date: 31-MAR-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 4
- Shifts per cycle: 16
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $46.44
- Maximum Salary: $60.78
- Vehicle Requirement: Not Applicable
Master's degree in Psychology or Social Work; or an equivalent combination of education and experience. Active or eligible for full registration (not provisional) with the applicable regulatory college. A minimum of 5 years' experience in providing mental health assessment and intervention, including restricted activity of psychosocial intervention.
Additional Required Qualifications:As a bona fide occupational requirement, and under Section 11 of the Alberta Human Rights Act, only Indigenous applicants will be considered. We encourage Indigenous candidates to self- identify. Minimum 3-5 years of direct clinical experience in working with Indigenous communities and/or organizations in a professional capacity. 1-3 years demonstrated formal clinical supervisory experience. Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including crisis intervention skills. Demonstrated leadership and teaching skills. Good understanding of the geographical challenges in certain services such mental health resources, internet and phone. Strong working knowledge of the Indigenous services and supports across the health system across the province and outside and the ability to locate resources that may be useful. Knowledge of and experience with Indigenous cultural safety and anti-racist competencies and practices. Experience working in a culturally diverse environment and from a Two-Eyed Seeing approach. Experience working from relationship-based, harm reduction, strengths based, and trauma-informed approaches. Advanced computer skills essential, including working knowledge of the Microsoft 365 applications, Genesys (computer-based phone software); Echo Access (teletriage clinical assessment software and protocols). and the ability to learn and support staff using multiple electronic platforms concurrently.
Preferred Qualifications:Ability to speak or understand any of the Indigenous languages spoken within the territories of Treaty 6, Treaty 7, and Treaty 8 or the Metis Settlements of Alberta. This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
