Administrative Support III
Your Opportunity:
The successful applicant is to have availability to provide support and work shifts that provide 24/7 coverage for the facility. Under the administration of the Health Information Management Registration, Switchboard and Patient Information Supervisor, the Administrative Support / Switchboard Operator position is responsible for telecommunication functions that assists patients, the public and staff accesses to services throughout Alberta Health Services. The switchboard team offers this service using various technologies including a computerized multiline call system and nurse call responder. This position includes taking payments and other clerical duties as assigned. The successful incumbent is responsible for announcements of hospital emergency codes and connecting of on call physicians, providers, and general inquiries. This fast-paced opportunity is looking for an incumbent who can exercise good judgment and initiative and able to work with a high degree of independence, confidentiality, and accuracy. Demonstrated ability to interact in a positive manner.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Recovery Alberta: N
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Health Information Management, Switchboard and Patient Information
- Primary Location: Red Deer Regional Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 22-JAN-2025
- Employee Class: Casual/Relief
- Date Available: 11-FEB-2025
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Medical office assistant or unit clerk program is required, although other relevant post-secondary education may be considered. Medical terminology certificate (or to complete within 3 months of hire date). Medical Terminology test will be administered (pass mark of 60%). Keyboarding skills of 40 wpm (corrected for errors), typing test will be administered. Must have a proven record of maintaining privacy with sensitive information and situations. Possess and demonstrate strong interpersonal, communication skills, ability to interact in a positive and respectful manner. Ability to work effectively in a team environment, prioritize and organize work in fast-paced surroundings.
Preferred Qualifications:Preference will be given to internal Health Information Management qualified candidates with Registration, Switchboard and Patient Information experience and Connect Care training specific to the role. Experience with multiline Switchboard operations.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
