Quality and Engagement Coordinator
Your Opportunity:
The Patient Access to Ambulatory Care team at Alberta Health Services (AHS) is hiring for the role of the Alberta Referral Directory (ARD) Quality and Engagement Coordinator, a temporary full-time position. The ARD is the official centralized source of referral information in Alberta. The coordinator’s core accountability will be to ensure the referral information in the ARD Specialist Profiles is of high quality to help referring providers send complete and appropriate patient referrals. In addition, this role will manage the ARD helpdesk and promote the ARD to primary care providers.
Description:
The Quality and Engagement Coordinator will improve and maintain the quality of ARD Specialist Profiles and link these profiles to the ARD healthcare services where the specialists practice by using data from AHS and the College of Physicians and Surgeons. The coordinator will regularly connect with specialists, their delegates and healthcare service managers to obtain referral information and will enter the data into the ARD. This role will manage daily helpdesk inquiries and triage ARD emails, create/update healthcare service profiles, test the ARD application and participate in other ARD initiatives as required. In addition, the coordinator will engage with primary care through communications, promotions, and monthly customized web-based facilitation sessions. This role requires excellent communication skills, customer service experience, presentation skills, meticulous attention to detail, problem solving skills, ability to manage multiple priorities, familiarity with computer operating systems, stakeholder management systems and database technology.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Advisor
- Union: Exempt
- Unit and Program: Alberta Referral Directory, Patient Access to Ambulatory Care, Data and Analytics
- Primary Location: Southport Tower
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Within Calgary Zone
- Temporary Employee Class: Temp F/T Benefits
- FTE: 1.00
- Posting End Date: 12-JUN-2025
- Date Available: 07-JUL-2025
- Temporary End Date: 16-OCT-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $25.02
- Maximum Salary: $41.71
- Vehicle Requirement: Driver's License, Vehicle Provided
Completion of post-secondary education in business administration, communications, healthcare administration, health information or related education. At least three years’ experience in a referral processing role in an ambulatory, outpatient, or primary care setting. Extensive medical terminology knowledge and a solid understanding of the health system in Alberta. A combination of education, skills and experience may be considered. To ensure your skills and qualifications are considered, please include a resume and cover letter with your application.
Additional Required Qualifications:This role requires excellent communication skills, customer service experience, presentation skills, meticulous attention to detail, problem solving skills, ability to manage multiple priorities, familiarity with computer operating systems, stakeholder management systems and database technology.
Preferred Qualifications:As required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
