Program Manager, Clinical Standards
Your Opportunity:
The Program Manager of Clinical Standards is responsible for the strategic leadership, development, implementation, evaluation, and continuous improvement of clinical standards of care and specialized practice frameworks that support safe, evidence-informed patient care across Emergency Health Services, Mobile Integrated Health (MIH), and other specialized clinical programs. The Program Manager is responsible for leading the development, review, maintenance, and continuous improvement of the Medical Control Protocols (MCPs), ensuring they reflect current evidence, clinical best practice, and organizational priorities. The role also provides leadership and coordination for the development, implementation, and ongoing revision of the Critical Care Medical Control Protocols (CCMCPs) in collaboration with Air Ambulance Operations, Medical Directors, and STARS contract service partners to support the delivery of safe, consistent, and high-quality critical care transport services.
Description:
Reporting to the Program Chief within the Clinical Practice program area, the Program Manager leads the Clinical Standards of Care Team and works collaboratively with Medical Directors, Operational Leadership, Patient Safety, Knowledge Creation and Translation, Curriculum Development, Clinical Training and Support, and frontline practitioners to ensure clinical standards remain current, effective, and aligned with organizational priorities, regulatory requirements, and emerging best practices. The role provides program leadership and quality assurance activities for the MCPs, CCMCPs, MIH, Online Medical Consultation (OLMC) standards, Specialized Treatment Protocols (STPs), specialty clinical guidelines, practitioner engagement initiatives, and the development of innovative models of care. The Program Manager of Clinical Standards will also work closely with the Digital Tools and Curriculum team in advancing the organization's clinical knowledge management strategy by ensuring clinical standards, protocols, and practice resources are effectively governed, published, and accessed through modern digital platforms that support safe, efficient, and evidence-informed frontline care.
- Transition Company: Emergency Health Services
- Classification: Program Manager
- Union: Exempt
- Unit and Program: Clinical Standards, People and Practice Excellence, Emergency Health Services
- Primary Location: EMS Headquarters - Calgary
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 28-JUL-2026
- Date Available: 07-SEP-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $45.23
- Maximum Salary: $77.51
- Vehicle Requirement: Driver's License, Vehicle Required
Registration as an Advanced Care Paramedic or other healthcare equivalent. An undergraduate degree in healthcare or equivalent. Equivalencies of education and experience will be considered. Minimum 7 to 10 years of progressive clinical and leadership experience in EMS, healthcare, or a related healthcare environment. A solid background/knowledge of EHS-Alberta. Ability to make sound decisions independently or in collaboration with others amid shifting and often competing priorities, interests, and potential outcomes. The ability to manage change and create innovative solutions for complex and diverse issues.
Additional Required Qualifications:
Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching, and the ability to inspire and build confidence in others. Sound knowledge of data quality management, statistical analysis, and data visualization, with proficiency in Microsoft Office applications including Excel, Visio, SharePoint and Planner Premium.
Preferred Qualifications:
Master's degree in a related field. Practical experience in strategy, policy/protocol development, leadership and program and project management is an asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
