Program Manager
Your Opportunity:
Are you an experienced communications and public relations leader ready to shape how Emergency Health Services (EHS) connects with communities across Alberta? As the Manager, Public Education and Community Engagement, you will lead the strategy, structure, and execution of how EHS connects with the public, strengthens trust, and supports system understanding. Reporting to the Deputy Chief of Operations, you will build and lead a province-wide team of Public Education Officers and establish a coordinated, high-impact EHS Ambassador Program. You will operate at the intersection of operations, community, and system leadership, translating real-world EHS realities into meaningful public engagement. This includes advising senior leaders, building relationships with municipal and community partners, and ensuring a consistent, credible presence across the province and beyond. In this role, you will serve as a trusted and credible leader, setting provincial and local direction, establishing standards, and ensuring alignment between community engagement efforts and system priorities, including demand management, workforce attraction, and public confidence. If you are motivated by system-level impact, thrive in complexity, and are driven to build something that meaningfully connects people to care, this is a rare opportunity to lead visible, province-wide work that matters.
Description:
The Manager, Public Education and Community Engagement provides strategic leadership and oversight for provincial public education and community engagement within Emergency Health Services (EHS). Reporting to the Deputy Chief of Operations, this role is accountable for developing and executing a comprehensive engagement strategy aligned with organizational priorities, system sustainability, and public trust. This position leads a provincial team of in-scope Public Education Officers and provides functional leadership to a broader network of EHS Career Ambassadors. The Manager is responsible for elevating the EHS profession by establishing consistent standards for public representation, messaging, and engagement across all programs and regions. A key component of the role is establishing and maintaining strong relationships with municipal leaders, healthcare partners, educational institutions, Indigenous communities, and other emergency service organizations. The position represents EHS in high-visibility settings, including community forums, government discussions, and media interactions. The Manager is responsible for designing and delivering public education initiatives that improve understanding of EHS, appropriate system use, and paramedic roles within a complex healthcare environment. This includes youth engagement and workforce awareness initiatives that support recruitment and retention. Through strategic leadership, stakeholder engagement, and performance oversight, this role ensures EHS maintains a visible, credible, and community-connected presence across Alberta.
- Classification: Program Manager
- Union: Exempt
- Unit and Program: Public Education and Community Engagement
- Primary Location: EMS Edmonton Zone
- Location Details: As Per Location
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 25-MAY-2026
- Date Available: 15-JUN-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $45.23
- Maximum Salary: $77.51
- Vehicle Requirement: Driver's License, Vehicle Provided
Minimum 5 years of progressive leadership experience in public education, community engagement, communications, or a related field. Demonstrated experience leading large-scale or provincial programs, including strategy development, implementation, and evaluation. Proven ability to build and sustain relationships with senior stakeholders, including municipal leaders, community partners, and healthcare leaders. Experience leading and developing high-performing teams, including coaching, performance management, and accountability. Strong understanding of the healthcare system and the role of EMS within a complex, integrated environment. Significant experience (typically 4–7+ years) in program leadership, stakeholder engagement, or public-facing initiatives. Demonstrated ability to represent an organization in high-visibility or sensitive environments. Experience leading complex initiatives requiring alignment across multiple stakeholders.
Additional Required Qualifications:
Demonstrated ability to think strategically and translate system priorities into actionable programs and initiatives. Strong judgment and decision-making skills in dynamic, high-visibility environments. Ability to influence without direct authority across diverse stakeholder groups. Advanced communication skills, with the ability to convey complex information clearly to varied audiences. Experience managing competing priorities while maintaining credibility, alignment, and focus. Strong program management skills, including planning, implementation, and performance tracking. Ability to lead teams through change, including establishing clarity, accountability, and alignment. Experience working in environments with public, political, or reputational sensitivity. Ability to build trust and credibility with both frontline staff and senior leadership. Commitment to continuous improvement, quality, and safety.
Preferred Qualifications:
Completion of a post-secondary program in a relevant field (e.g., communications, public relations, radio & television, media, public administration, health, or related discipline). Experience within EHS, healthcare, or emergency services environments. Experience engaging with Indigenous communities and diverse populations. Experience developing youth-focused or school-based programs. Background in media relations, public communications, or organizational storytelling.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
