Patient Concerns Consultant
- Recovery Alberta: N
- Classification: Consultant
- Union: Exempt
- Unit and Program: Patient Relations
- Primary Location: Southport Tower
- Location Details: Eligible to work hybrid (on/off site) within Alberta
- Negotiable Location: Within Calgary Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 22-NOV-2024
- Date Available: 02-DEC-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $30.00
- Maximum Salary: $51.54
- Vehicle Requirement: Not Applicable
Minimum of Bachelor’s degree in health care management or administration, business administration or a related health care field and five years progressively responsible experience in health care in an organization of significant size, complexity and diversity. Active registration with the applicable professional association or college. Demonstrated clear pattern of professional/personal development Equivalencies of education and experience may be considered.
Additional Required Qualifications:
We are seeking candidates who not only bring a wealth of expertise in direct patient care but also possess a unique blend of skills & qualities that truly set them apart. Imagine yourself in a role where your knack for navigating concerns management processes, conflict resolution, & ethical decision-making isn't just valued—it's essential. Your demonstrated accomplishments in training, mediation, & ethical dilemmas will be assets that contribute to our dynamic team. We're looking for someone who thrives on making tough decisions, inspiring others through coaching & teaching, & isn't afraid to push the boundaries of innovation when faced with complex challenges. Your ability to build bridges & foster cooperation amongst various stakeholders—from public agencies to fellow colleagues—will be crucial in creating impactful resolutions. In this role, you'll work closely with patients, interpreting & articulating their concerns with empathy & discretion. Your mastery of mediation, negotiation, & de-escalation will ensure that every interaction leaves a positive impact. And let's not forget the importance of soft skills—your patience, empathy, & compassion will be the cornerstone of your success. If you are ready to embark on a journey where every day brings new opportunities to make a difference, join us in shaping the future of healthcare. Your expertise & passion are exactly what we're looking for. Let's create something remarkable together.
Preferred Qualifications:
The ideal candidate holds a Bachelor’s degree as a minimum requirement, with preference for a Master’s degree, Furthermore, you should exhibit a minimum of five years in healthcare, with experience in clinical, managerial, and/or educational capacities. Proficiency in navigating complex issues through exceptional mediation, negotiation, or dispute resolution skills is essential, with a proven track record of successfully navigating complex issues.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
