Manager - Workforce Scheduling Systems
Your Opportunity:
ABOUT THE TEAM: Alberta Health Services (AHS) is the largest health-care provider in Canada, responsible for the delivery of health care to more than 3.9 million Albertans. AHS is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.albertahealthservices.ca/about/Page13880.aspx The Information Technology team touches almost every aspect of AHS providing the technical expertise and support for computers, electronic communications, software, security and information systems to improve the patient care processes and the operation and management of the organization. ABOUT THE ROLE: The Manager, Workforce Scheduling Systems is accountable to drive and measure an integrated, modern technology strategy to support the delivery of workforce scheduling services throughout the Alberta Healthcare Ecosystem. You will be responsible for managing a team of resources, assigning work packages to them, tracking progress and due dates, and ensuring that we deliver our commitments to our clients. This may include developing workplans for upgrades or enhancements. In managing a team of resources, you will monitor their progress, productivity and quality of their work. You will provide feedback and coaching to help them develop their skills. You will communicate with our clients regularly. This will include documenting and presenting our status to the client such as meeting service level commitments, due dates, issues, risks, and our recommendations. The ideal candidate has a proven track-record of creating and driving a cost-effective strategy and plans that delivers effective use of technology to drive business performance.
Description:
WHAT YOU WILL DO: Leadership and Department Management: Inspire and mentor a high performing team, cultivating a culture of collaboration, creativity, and results. This includes clear coaching, support, and direction, fostering strong alignment with internal and external to the department. Enhance Client Experience: Play a key role in addressing complex operational customer service challenges and driving improvements in service outcomes. Your ability to build and maintain strong client relationships will be crucial to enhancing shared service delivery. Provide Strategic Support: Offer insightful strategic recommendations to improve scheduling system services based on feedback from schedulers, shared service providers, and other stakeholders. Act as a key resource for resolving complex issues, leveraging your industry expertise to devise effective solutions. Create data driven decisions based on financial analysis and operational data both internal and external to Alberta Health Services. Champion Best Practices: Lead initiatives to establish and refine quality assurance protocols, improving quality outcomes and maximizing financial performance. Your expertise will guide the team in elevating service standards. Lead information Initiatives: Develop and support comprehensive programs for internal teams and stakeholders, promoting ongoing learning and professional development.
- Recovery Alberta: N
- Classification: Manager
- Union: Exempt
- Unit and Program: Corporate Services - Workforce Systems - Workforce Scheduling Systems
- Primary Location: Quarry Crossing
- Location Details: Eligible to work remotely within Alberta
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 24-JAN-2025
- Date Available: 03-FEB-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $39.02
- Maximum Salary: $66.92
- Vehicle Requirement: Not Applicable
A bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is required. A master's degree or MBA is preferred. A minimum of 10 years of experience in technology transformation, with at least 5 years in a leadership role Proven success in leading and developing high-performance teams. Proven ability to provide support that improves operational efficiency and effectiveness. Strong skills in offering strategic recommendations and enhancing service delivery. Demonstrated ability to build and maintain productive relationships with customers and stakeholders. Excellent skills in clearly and effectively conveying complex information. Strong analytical, problem-solving, and decision-making skills. Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels. Comprehensive understanding and experience with healthcare. Strong budget management skills and experience. Exceptional presentation skills with the ability to articulate complex strategies to internal and external stakeholders at the executive level.
Additional Required Qualifications:
As required.
Preferred Qualifications:
Relevant certifications such as PMP (Project Management Professional), PRINCE2 (Projects IN Controlled Environments), Agile (Scrum Master, Product Owner), and ITIL (Information Technology Infrastructure Library) are highly desirable.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
