IT Customer Support II
Your Opportunity:
The Customer Support II (CSII) Deskside Analyst provides technical support for computing devices, printers, peripherals, desktop applications, mobility devices, and other technologies for users across Alberta’s PHAs and PHCs. This is primarily an onsite, hands-on role, with some issues resolved remotely where possible. The CSII serves as an escalation point from Customer Support I, handling more complex technical issues and investigating problems without established solutions. When necessary, issues are escalated to senior staff or specialized teams. The role may also assist in implementing solutions as directed. Responsibilities include responding to support requests, assessing client needs, identifying root causes, and troubleshooting technical, workflow, or user-related issues. The CSII installs, supports, and maintains AHS Technology Services systems, including new deployments or changes such as site setups, equipment installations, or removals. This role includes significant travel, requiring 3–5 days per week with overnight stays in various communities. It is a travel-focused position, with expenses paid upfront by the incumbent and reimbursed accordingly.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- Transition Company: Health Shared Services
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: IT End User Devices
- Primary Location: Grande Prairie QE II Hsp/Mac
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 04-JUN-2026
- Employee Class: Regular Full Time
- Date Available: 22-JUN-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $34.01
- Maximum Salary: $41.53
- Vehicle Requirement: Driver's License, Vehicle Required
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:A post-secondary certification or diploma in an Information Technology related discipline required. Minimum of 2 years deskside experience within the last 5 years. Proven customer service skills and experience in an organization of significant size and complexity an asset. Previous experience in a healthcare environment and ITIL is a definite asset.
Preferred Qualifications:As Required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
