IT Customer Support II

🔍 Edmonton Zone, Edmonton, Seventh Street Plaza

📁: Information Technology

📅   : ALB00516225 Requisition #

📅   : Aug 29, 2025 Post Date

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Classification: IT Customer Support II

Union: AUPE GSS

Unit and Program: Telehealth Services

Primary Location: Seventh Street Plaza

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 05-SEP-2025

Employee Class: Casual/Relief

Date Available: 29-SEP-2025

Hours per Shift: 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: Other

Minimum Salary: $31.13

Maximum Salary: $38.01

Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Two-year diploma in Computer or Media Technologies, or equivalent years of service in media, or an IT intensive related field or theater\radio\film production, or customer service-related field. Skilled with MS Office tools for collaboration and presentation. Must be able to walk\stand for long periods of time Must be able to lift 50lbs Must possess valid driver’s license

Preferred Qualifications:

Experience with delivery of Telehealth and associated services\products Experience working with Audio and Video conference technology specifically Poly systems. Knowledge of best practices around conferencing\collaboration room layouts\setups Microphone placement & usage for different capture profiles Content delivery peripherals and devices Experience in deploying display technologies, AV control systems, integrated audio-conferencing systems. Negotiation skills

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.