IT Customer Support II

🔍 Edmonton Zone, Edmonton, U of A Hospital

📁: Information Technology

📅   : ALB00490436 Requisition #

📅   : Apr 11, 2025 Post Date

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Acute Care Alberta: N

Primary Care Alberta: N

Recovery Alberta: N

Classification: IT Customer Support II

Union: AUPE GSS

Unit and Program: Technology Client Support Services

Primary Location: U of A Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 17-APR-2025

Employee Class: Regular Full Time

Date Available: 05-MAY-2025

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, On Call

Days Off: Saturday/Sunday

Minimum Salary: $31.13

Maximum Salary: $38.01

Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. In accordance with the Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect, the incumbent shall comply at all times with AHS’ Information Privacy and Information Security policies.

Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.