IT Customer Support II
Your Opportunity:
The IT - Technology Services department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary Zone. As a Customer Support II - Deskside Analyst your primary responsibilities will be problem resolution, diagnosing and troubleshooting computer related problems, managing client service requests, and ensuring customer satisfaction.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- Recovery Alberta: N
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: All units at AHS support buildings
- Primary Location: Southport
- Location Details: As Per Location
- Multi-Site: Multisite
- FTE: 1.00
- Posting End Date: 26-NOV-2024
- Employee Class: Regular Full Time
- Date Available: 06-JAN-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: As Per Rotation
- Minimum Salary: $31.13
- Maximum Salary: $38.01
- Vehicle Requirement: Driver's License, Vehicle Required
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality. Job Qualifications: Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license.
Preferred Qualifications:Take a lead role in problem resolution, staff and user training.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
