IT Application Services Level 4 - Senior Telephony Analyst
Your Opportunity:
We are seeking a Senior Telephony Specialist to provide strategic leadership and technical expertise in support Emergency Health Services need to adhere to Alberta’s Emergency 9‑1‑1 standards. This critical role ensures the stability and resilience of provincial telephony systems, with a strong focus on Next Generation 9‑1‑1 (NG911) technologies, cyber‑secure call handling, and redundancy planning to safeguard mission‑critical communications for first responders. Reporting to the Associate Executive Director, Dispatch Communications and Deployment and working closely with the EMS IT Dispatch Manager, the Senior Telephony Specialist will serve as a trusted advisor on emergency telephony infrastructure, cybersecurity, and service transformation. The successful candidate will represent the organization at the Emergency Services Working Group and sub‑committees, ensuring our perspective is reflected in regulatory decisions. This opportunity is ideal for a seasoned telephony professional passionate about advancing NG911 technologies, ensuring cyber‑secure emergency communications, and shaping the future of provincial dispatch services. This position works primarily Days but may require Evenings and Nights on an as needed basis.
Description:
The Senior Telephony Specialist provides strategic leadership and technical expertise to ensure compliance with Alberta Emergency 9‑1‑1 standards and the stability of provincial telephony systems. This role focuses on Next Generation 9‑1‑1 (NG911) technologies, cyber‑secure call handling, and system redundancy, safeguarding mission‑critical communications for first responders. Reporting to the Associate Executive Director, Dispatch Communications and Deployment and working closely with the EMS IT Dispatch Manager, the Senior Telephony Specialist serves as a trusted advisor on emergency telephony infrastructure, cybersecurity, and service transformation. Key Responsibilities: Compliance & Standards: Ensure adherence to Alberta Emergency 9‑1‑1 standards and NG911 requirements. Represent the organization at the Emergency Services Working Group and sub‑committees, influencing regulatory decisions. Telephony & Cybersecurity Leadership Provide expert guidance on NG911 systems, secure call routing, and redundancy projects. Lead initiatives to strengthen cybersecurity across emergency communications platforms. Operational Excellence: Set clear telephony technology priorities and coordinate workloads with IT and dispatch teams. Balance steady‑state operations with strategic transformation initiatives. Oversee application and hardware investments to maximize performance and resilience. Team Leadership & Development: Mentor Analyst I and Analyst II IT professionals, fostering skill growth and continuous improvement. Promote a collaborative, high‑performance culture across dispatch and IT teams. Stakeholder Engagement: Manage relationships with business stakeholders, Community Care Services support teams, and IT partners. Align telephony and cybersecurity solutions with organizational objectives and service delivery goals.
- Classification: IT Application Srvcs Level 4
- Union: Exempt
- Unit and Program: Information Technology
- Primary Location: Central Communications Centre
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 13-JAN-2026
- Date Available: 16-FEB-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings, Nights
- Days Off: Saturday/Sunday
- Minimum Salary: $37.82
- Maximum Salary: $64.86
- Vehicle Requirement: Not Applicable
Graduate of a recognized diploma or undergraduate program in information technology, or related discipline. 5 years of work experience in the information technology field. 3-5 years of experience with leading telecommunications projects and/or leading operational teams in a complex telephony environement. Previous experience in functional leadership, coordination of workload to meet timelines and product quality.
Additional Required Qualifications:
Extensive experience with 911/NG911 telephony systems and emergency communications infrastructure. Strong knowledge of cybersecurity principles applied to telephony and dispatch systems. Excellent collaboration, communication, and relationship‑building abilities. Equivalencies of education, experience and skills may be considered Demonstrated success in managing large‑scale telephony projects and redundancy planning.
Preferred Qualifications:
Certification in ITIL. Experience representing organizations in regulatory or standards committees is an asset.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
