Clinical Informatics Lead
Your Opportunity:
Alberta Health Services is currently looking to add a Clinical Informatics Lead (CIL) to be shared between two Connect Care Clinical Operations teams known as Patient Access and Laboratory. Connect Care is a transformative provincial health care program that has integrated over 1300 independent systems across Alberta into one platform that enhances patient quality care as we know it. The CIL will focus on leading change management, implementation and optimization of the Connect Care Patient Access and Laboratory workflows. These include the workflows related to registration, ambulatory scheduling, referrals, wait time measurement and management as well as laboratory specimen collection and reporting. Reporting to the Patient Access CORe Lead, the CIL will provide ongoing leadership and optimization between individuals, departments, sites and programs for the design, delivery, implementation, and optimization of Connect Care. There is flexibility as to the location of this position within the Province of Alberta and candidates from across the province are encouraged to apply. At the time of appointment, the successful candidate may discuss location options with the hiring manager. Provincial travel is required.
Description:
The CIL will lead complex initiatives within CC’s Clinical Operations. The CIL will need advanced experience and exceptional knowledge of CC’s Patient Access workflows supporting patient registration (Prelude), ambulatory scheduling (Cadence), referral management (Referrals) and wait time measurement and management (Springboard). Advanced Lab experience consisting of a min of 2yr in a leadership role in Lab and knowledge of current Epic Lab workflows is needed. The CIL will be responsible for leading change management specific to the PA workflows. This role requires superlative clinical informatics knowledge and experience, strong leadership, and exceptional communication skills. It is critical to deal with and resolve politically sensitive issues, which could result in high impact to AHS. The CIL may take a coordinating role in recruiting CI clinicians (including physicians, nurses, lab techs, pathologists, clinical biochemists, microbiologists and allied health professionals) to participate on working groups. Experience leading meetings, facilitating working groups, presentation skills and the ability to work independently in a virtual environment while keeping to timelines, managing competing priorities, and escalating issues when appropriate are key attributes. The CIL is responsible for managing clinical informatics functions including assessing high-impact reports and measures and working with the clerical, operational and clinical communities to encourage CC’s use for improved clinical outcomes. CC’s requirements span the organization, as well as several external stakeholders, including academic institutions, physician and other clinician groups, associations such as the Alberta Medical Association, College and Association of Registered Nurses of Alberta, etc.
- Recovery Alberta: N
- Classification: IT Proc/Chng&Rel Mgmt Srv Lev4
- Union: Exempt
- Unit and Program: Connect Care Clinical Operations
- Primary Location: Quarry Crossing
- Location Details: Eligible to work remotely within Alberta
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 22-JAN-2025
- Date Available: 01-FEB-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $36.72
- Maximum Salary: $62.97
- Vehicle Requirement: Not Applicable
A min of 5yr of roles in healthcare, management and/or health informatics. A min 10yr of direct experience working with clerical and clinical roles supporting the delivery of scheduled services, leading organizational change and a strong knowledge of healthcare delivery. A min 10yr in a lab role or with a strong knowledge and intimate understanding of lab settings. Strong knowledge of clinical services, IT, including Epic’s Prelude, Cadence, Referrals, Springboard applications and AHS systems. Extensive knowledge of clinical practice and workflows along with AHS as an organization. Experience working with the Epic Beaker module. Min 10yr of experience in the application of change tools and methodologies with progressive responsibility in leading organizational change for programs or organizations of significant size and complexity, including management and leadership experience (e.g., PROSCI certified, AIW certified). Strong leadership skills as characterized by recent references. Membership in good standing with professional organization. Extensive experience utilizing Microsoft Office, Outlook, SharePoint, MS Teams. Undergrad degree or relevant technical diploma.
Additional Required Qualifications:
Proven project management skills (ability to lead, prioritize, resolve conflicts, maintain issues list) including meeting project deadlines are essential. Strong communication skills, critical thinking and demonstrated success working in both a virtual team environment as well as independently should be evident. Maintaining positive working relationships in the larger Digital Health team is key to being successful. Ability to actively and positively participate and negotiate solutions to resolve conflicts that arise. Ability to lead other IT and clinical op’s staff through complex discussions and negotiate solutions. Detail oriented and knack for probing for info to fully understand the underlying needs that drive how the system should be built. Ability to work in a team environment to build and maintain relationships with vendor staff and external consultants. Strong time management skills. Must have working knowledge of basic systems principles, theories and concepts and of the healthcare business. Critical thinking and ability to self-motivate while working independently with little supervision. A demonstrated pattern of continuing professional and personal development.
Preferred Qualifications:
Clerical or clinical experience in the ambulatory/OP setting. Although this is considered an office-based job, the profile and expectation of CC work takes significant psychological capacity. It also requires physical stamina given the expected engagement work that may involve travel, meetings at varied times/facilities (early days, evening, nights and weekends for 7.75/12 hours).
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
