Administrative Support V
Your Opportunity:
Under the supervision of the Manager, Administrative Services, Department of Medicine, the Administrative Support V provides high-level administrative and clinical support to Department of Medicine leadership in a fast-paced ambulatory care environment. The successful candidate is an experienced administrative professional who is comfortable interacting with medical professionals and navigating the relationship between Alberta Health Services (AHS) and the University of Calgary. Key responsibilities include working with site leads and division heads to complete physician call schedules in ROCA and communicating schedules to stakeholders and MOAs. Duties also include managing and reconciling division budgets and expenses, coordinating events and meetings, contract management, and assisting with physician periodic reviews and AIR reports. The role involves comprehensive calendar and meeting management, including scheduling in-person and virtual meetings (Zoom and Teams), booking meeting rooms, preparing agendas, recording and distributing accurate meeting minutes, and compiling meeting packages. The incumbent manages administrative communications related to guidelines, instruction manuals, schedule changes, and events. Additional responsibilities include submitting and tracking AHS IT help desk tickets, managing Connect Care roles and training, booking patient appointments accurately, and maintaining referral workflows. The position also manages patient care documentation, including fax, mail, scanning, and point-of-care document management within Connect Care. Strong customer service skills and professional telephone and virtual communication etiquette are required. Other duties may be assigned as required. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.
Description:
As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support V
- Union: AUPE GSS
- Unit and Program: Department of Medicine
- Primary Location: Richmond Road Diag Treat Centr
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 16-JUN-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 26-JUN-2026
- Temporary End Date: 04-JUN-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $31.09
- Maximum Salary: $37.81
- Vehicle Requirement: Not Applicable
Completion of post-secondary education (e.g. certificate in office or business administration).
Additional Required Qualifications:Medical Office Assistant Certificate obtained from an accredited educational institution. Minimum 4 years of related experience providing high-level administrative support for clinical, leadership and academic roles. Advanced computer application skills-Windows, Connect Care, Adobe, Zoom, and MS Office Suite: Outlook, Word, Excel, PowerPoint, Teams. Understanding of the importance of customer service and privacy in healthcare. Telephone and virtual communication etiquette (i.e., Zoom, Teams, email) with exceptional English oral and written communication skills. Existing knowledge of the University of Calgary finance principles. Time management skills with the ability to shift priorities as required to effectively support physicians and patient care. Experience entering payroll into ePeople and managing schedules. This position will have frequent interactions with external partners with AHS, patients, physicians, other administrative assistants, AHS leadership, and other stakeholders; therefore, the successful incumbent must be able to exercise the appropriate level of diplomacy, tact and respect in all communication styles. The successful candidate will have strong communication and organizational skills, the ability to problem-solve and think critically, have a keen attention to detail, be proactive and have a proven history of reliability.
Preferred Qualifications:Previous experience with working in a unionized environment. Understanding of the importance of privacy and confidentiality when dealing with patient care information including the Freedom of Information and Protection of Privacy (FOIP) Act. Awareness of organizational policies and procedures.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
