Administrative Support IV - Accounts Payable Contact Centre Agent
Your Opportunity:
Are you looking for an opportunity to help people? Do you want to be a part of a team that supports the Alberta Health Services (AHS) Finance Vision of Satisfied Customers? The Accounts Payable (AP) Contact Centre may be the job for you! The Accounts Payable Contact Centre is the first point of contact for support and inquiries for all internal and external customers of accounts payable by phone and by email. We are a fast-paced team with a high volume of phone interactions and email intake. As an enthusiastic member of the team, you will provide helpful, timely, professional responses and support to our customers. Our primary customers are vendors, employees, and physicians. The team handles inquiries regarding invoices, payment status and provides system navigation support to all levels of employees on the finance applications and processes that we use. This position is eligible for remote or on-site work arrangement; however if candidate chooses remote option, the initial training period will be on-site in the Red Deer office, with the timing of the transition to remote would be at the discretion of the supervisor. This is a temporary part-time position of 23.25 hours or 3 days per week for a period of up to one (1) year.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Accounts Payable, Finance Shared Services
- Primary Location: AHS Michener Bend
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.60
- Posting End Date: 20-JAN-2025
- Temporary Employee Class: Temp P/T Benefits
- Date Available: 10-FEB-2025
- Temporary End Date: 10-FEB-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 6
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Minimum 6 months’ experience in a contact centre position (or call centre, customer service, customer support, help desk or related position) - please specify the software system that you have worked with in this position. Plus minimum post-secondary diploma (or 2 years completed towards a degree) in an accounting, finance or business admin program OR minimum 2 years’ experience in a high volume, automated Accounts Payable position.
Preferred Qualifications:Experience with Oracle ERP or similar accounts payable/financial systems (i.e. SAP, JD Edwards, or Great Plains). Experience with Adobe Acrobat Editing software and intermediate level competency of Microsoft Excel.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
