Administrative Support III
Your Opportunity:
The Adult Community Services program provides quality, client focuses, recovery based, concurrent capable, culturally appropriate care to those seeking supports/services withing Addictions and Mental Health Services. As an Administrative Support III you will be the first point of contact clients have with the clinic and our services. You will provide a warm, welcoming environment whether in person or by phone. This position is responsible for daily reception and involved working closely with and providing administrative support to the multidisciplinary team. The Admin III is responsible for processing high volumes of public and staff inquires, both in-person and via telephone, ad plays a key role on the team in terms of client engagement. The position requires strict adherence and sensitivity to confidentiality. The working environment is busy with many overlapping needs and demands require flexibility, creativity, collaboration and the ability to multi-task effectively. Developing and supporting administrative relationships with Recovery Alberta Staff, partners and other multi-agency professionals is essential. Duties include operating a multiline switchboard, data collection, scheduling appointments, and other related tasks. This role involves extended periods of sitting with repetitive hand movements, keyboarding, and telephone handling, with the ability to work in a busy noisy work environment. As Admin Support III you will have experience in administrative and interpersonal skills. An extensive knowledge of Connect Care, Addiction and Mental Health, and use of a multiline switchboard experience is a must have. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Recovery Alberta: Y
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Adult Community Services
- Primary Location: Edmonton Mental Health Clinic
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 20-JAN-2025
- Employee Class: Regular Full Time
- Date Available: 30-JAN-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Attention to detail, and professional, courteous, prompt customer service. Must have the ability organize and prioritize. Must be flexible and able to meet the demands of changes in work assignments. Must have proficient use of the English language oral and written. Ability to multitask and manage a high volume of confidential clinical information is required. Must have working knowledge of privacy legislation (HIA and FOIP) and the Mental Health Act. Candidate must be able to tolerate regular twisting and reaching, repetitive hand movements, keyboard and telephone handling. Must be able to lift boxes up to 20lbs, Non-Violent Crisis Intervention. Strong communication skills including conflict management and resolution. Ability to ambulate, climb stairs, and move quickly without limitation in a variety of environments. Experience in use of a multiline switchboard and AMH experience.
Preferred Qualifications:Extensive knowledge of the resources of Addiction and Mental Health and the community. Strong understanding of client resources in the community and knowledge of Mental Health legislation including Community Treatment Orders. Strong skill set with Electronic Medical Record (EMR/Connect Care).
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
