Workforce Application Specialist

Your Opportunity:

Are you a specialist who is excellent at workforce application and systems solutions? Do you have what it takes to deliver valuable work in a dynamic and fast paced work environment? This opportunity is for you! Covenant Health currently has multiple vacancies for Workforce Application Specialists. The position is accountable for the implementation of the new Workforce Management Scheduling System for Covenant Health. The Specialists analyze data and client inquiries to assist in the decision making for day-to-day support; design, develop and maintain system documentation, training materials and implementation of sub-projects; interpret client needs, assess requirements and identify solutions to non-standard issues and requests, provide advice and direction to clients. This position reports to the Manager, Workforce Application & System Solutions and will participate and lead activities for staff scheduling applications including Workforce Central, ESP, Employee Self-Service (ESS), Automated Shift Callout (ASC) application and Time and Labour (e-People) and associated applications’ business capabilities. Our ideal candidate has a proven track in working with a high degree of independence, working in a dynamic environment, leveraging their analytical, research, problem solving and critical thinking skills to ensure the required outcomes and resolutions are achieved within established timelines. Your expertise will be useful in continuing and improving efficiency within the team. Apply to join our team today! Covenant Health is proud of its 150-year history of delivering quality, innovative Catholic health services to Albertans, and is one of Canada’s largest Catholic Health organizations. Covenant Health is also a recent recipient of two prestigious awards: Alberta’s Top 75 Employer award, and one of the World’s Most Ethical Companies.

Description:

The Specialist will participate and lead activities for the implementation of the new Workforce Management Scheduling System for Covenant Health and associated applications’ business capabilities; be accountable for the testing, configuration, data migration and validation of the new system; assist with the development of training materials, resources, online training modules and aide with facilitating training, assist our clients in the process and change management activities; interpret client needs, assess requirements and identify solutions to non-standard issues and requests, provide advice and direction to clients; Participate in Software upgrades, testing, and user acceptance; Make assessment of client goal to support changes; document, review and validate requirements; Develop and maintain project work plans, Identify and monitor project dependencies and activities; Develop strategies to communicate change and/or facilitate learning with new functionality /project requirements; Carry out other duties as assigned and within the scope of the position. The incumbent in this position understands the criticality of paying attention to detail while working under the pressure of very tight timelines, researching and investigating issues, and providing recommendations for resolution. This is a hybrid, non unionized position.