Unit Clerk - NICU

Your Opportunity:

Are you looking for a place where people truly matter? At Covenant Health, we are committed to providing compassionate care while fostering a supportive environment where our staff can grow and make a meaningful difference. Grey Nuns Community Hospital serves southeast Edmonton and the surrounding community with a broad range of healthcare services, including a Level 2 Neonatal Intensive Care Unit. If you are passionate about supporting the care of the smallest and most vulnerable patients, you will find purpose here. Our NICU team provides specialized, family-centered care to premature and critically ill newborns while partnering closely with families throughout their journey. As a Unit Clerk in the NICU, you play an essential role in supporting the interdisciplinary team through effective communication, coordination, organization, and administrative support in a fast-paced clinical environment. We are looking for individuals who are organized, adaptable, compassionate, and able to thrive in collaborative environments. Strong communication skills, attention to detail, and the ability to support families and staff during complex and emotional situations are essential. Join Covenant Health today and help make a meaningful difference in promoting the health and wellbeing of newborns, supporting families through challenging moments, and living out Covenant Health’s core values every day! Please note: Classifications Under Review.

Description:

The Unit Clerk is a vital member of the interdisciplinary healthcare team, responsible for managing the full scope of administrative operations on designated care, treatment, and unit care areas. Acting as a central liaison among patients, families, and clinical staff, the Unit Clerk ensures timely and accurate communication, documentation, and coordination of care-related processes. Unit Clerks apply their knowledge of medical terminology and healthcare systems to support admissions, transfers, and discharges; maintain essential records; and facilitate smooth unit workflow. They also oversee inventory and supplies, assist with scheduling and timekeeping functions, and serve as Downtime Captains during system outages, helping ensure continuity of operations in high-pressure environments. In rare or exceptional circumstances, and in the interest of maintaining seamless, efficient, and patient centred care, the Unit Clerk may provide limited assistance to clinical colleagues within the boundaries of their training, skills, and established role. Together, these responsibilities highlight the essential contribution Unit Clerks make in creating an organized, responsive, and reliable care environment that supports patients, residents and the interdisciplinary team. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement.