Switchboard Operator
- 📁
- Administrative
- 📅
- COV00049973 Requisition #
- 📅
- Apr 12, 2025 Post Date
Your Opportunity:
Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites. This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required. Please note: Classifications Under Review.
Description:
The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
- Classification: Switchboard Operator
- Union: COV CUPE 2111
- Unit and Program: HIM / Switchboard
- Primary Location: Misericordia Community Hosp
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 21-APR-2025
- Employee Class: Casual/Relief
- Date Available: 05-MAY-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varied
- Shifts per cycle: Varied
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $23.52
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
High School diploma or recognized equivalent required.
Additional Required Qualifications:Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency. Code Condition calls, medical emergency calls and fire alarm calls. Proficient with Microsoft Office Suite (Word, Outlook and Excel) required. Excellent listening and comprehension skills. Attention to detail while processing large volumes of work. Demonstrated interpersonal and organizational skills. Ability to work with minimal supervision.
Preferred Qualifications:Six months recent related Switchboard experience. Excellent communications skills involving speaking, listening, reading and writing. Ability to work effectively and independently within timelines and with frequent interruptions. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.
Hiring Requirements
The following must be provided prior to your first day of work:
Security Screening: Satisfactory criminal record check and/or Vulnerable Sector Search (as applicable based on position). Additionally, all employees have an ongoing duty to disclose any charges or convictions with Covenant Health.
Find Your Calling
Our diverse teams of employees, physicians and volunteers share a deep commitment to serve - selflessly sharing their gifts and talents for the greater good. We support each individual's personal calling to serve. Our culture enables decision-making at all levels, healthy relationships, personal and professional growth, ethical discernment and wellness.
We welcome people of all faiths, cultures and traditions. We celebrate the contributions of all our employees, and strive to create a community of care that brings hope and healing to both caregivers and those we serve.
Join our team today and find your calling.