Resident Care Manager

Your Opportunity:

As the Resident Care Manager at St. Michael’s Health Centre, you will report directly to the Site Administrator and take charge of the day-to-day operations of the unit, including the direct supervision of staff. You will engage daily with physicians, nursing personnel, interdisciplinary team members, residents, and their families, fostering collaboration and open communication. This role is central to coaching, mentoring, motivating, and empowering clinical staff while promoting a culture of respect and teamwork across departments. At St. Michael’s Health Centre, we are proud to provide compassionate, continuing care in a nurturing, homelike environment. Our specialized services range from post-acute rehabilitation following strokes, surgeries, or accidents, to customized day programs addressing physical, social, and memory challenges. We emphasize holistic care through the integration of spiritual support, dementia care, complex mental health services, supported living, palliative, and long-term care, all guided by the Covenant Health mission, vision, and values. Located in Lethbridge—just two hours southeast of Calgary and close to the US border—you will experience the perfect blend of small-town charm and vibrant urban amenities. Enjoy a high quality of life with affordable living costs, access to over 130 parks, numerous playgrounds, ice skating arenas, hiking trails, swimming pools, and a welcoming community warmed by Chinook winds. This is your chance to lead a dedicated care team in a dynamic and supportive setting that truly values interdisciplinary participation and compassionate care. As one of Canada’s largest Catholic health organizations, Covenant Health is committed to excellence, recognized once again as Alberta’s Top 80 Employers for 2025, and named among the World’s Most Ethical Companies for nine consecutive years.

Description:

The Resident Care Manager (RCM) embodies the Mission, Vision, and Values of the organization in every interaction with staff, patients, residents, and families. Central to this role is the commitment to resident-centered care, working collaboratively to identify individualized care goals, align resources effectively, and foster strong partnerships among residents, families, and the care team. In close collaboration with the Clinical Nurse Educator, and other site leadership, the RCM provides coaching, mentoring, and clinical support to staff, particularly around complex clinical decision-making. The RCM holds a direct supervisory responsibility for unionized staff within their unit(s) or departments, managing performance discussions and initiating disciplinary actions when necessary. The role is pivotal in supporting both unit-level and organizational change, encouraging open dialogue among staff, and addressing issues that impact unit operations. The RCM leads or actively participates in setting program performance expectations, defining unit-specific goals, and developing clinical standards. They ensure compliance with established clinical guidelines and organizational policies. The RCM also liaises regularly with other hospital units and departments to resolve operational challenges, promote teamwork, boost staff morale, and maintain open, transparent communication. Responsibilities include overseeing recruitment, managing staff abilities, addressing attendance concerns, conducting annual performance appraisals, and working professionally and collaboratively with union representatives. This position is non-unionized.