Resident Care Manager

Your Opportunity:

We are seeking a compassionate and experienced Resident Care Manager to join our team at St. Michael’s Health Centre. In this vital leadership role, you will be responsible for the day-to-day operations of the care unit, including the direct supervision and support of unit staff. The ideal candidate is a collaborative and proactive leader who thrives in a team-based environment. You will work closely with physicians, nursing staff, interdisciplinary team members, residents, and families to ensure the highest standard of resident-centered care. We are looking for someone who is passionate about mentoring and empowering clinical teams, fostering a respectful and inclusive workplace culture, and promoting excellence in care delivery. As a key member of our leadership team, you will model and uphold Covenant Health’s mission, vision, and values while building strong interdepartmental relationships and supporting collaborative care planning.

Description:

The Resident Care Manager (RCM) demonstrates the Mission, Vision, and Values in daily interactions with staff/ patients/residents/families. Resident centered care is the focus of the RCM as they help to identify care goals, align resources and facilitate team building between residents, families and staff. In collaboration with Clinical Nurse Educator (CNE), provides coaching, mentoring and clinical support around complex clinical decision making. The RCM performs direct supervisory role of unionized staff within the unit(s)/departments and leads performance issue discussion, initiating disciplinary process when required; supports unit and/or organizational change, provides opportunities and encourages staff to discuss issues affecting unit(s); leads or contributes to the establishment of program performance expectations and identifies unit specific goals; leads or participates in the development of clinical standards and ensures adherence to established clinical standards and required organizational practices; liaises with other hospital units and departments on issues relating to unit operations and fosters the building of effective teams; strong morale and open communication. The RCM oversees recruitment, ability management, addresses attendance issues, completes annual performance appraisals and works in a professional manner with union representatives. This position is non-unionized.